About InfoSec Global:

InfoSec Global (ISG) is the leader in Cryptographic Posture Management, enabling organizations discover, remediate and manage cryptographic assets across their digital ecosystem. ISG’s solutions protect organizations from evolving threats, including quantum computing risks, by ensuring compliance, resilience and agility. The ISG team is comprised of experienced cryptographers, security engineers and top-tier advisors who have played a key role in shaping modern cryptographic standards. ISG actively contributes to the global cryptographic research community, including the National Cybersecurity Center of Excellence (NCCoE) Post-Quantum Cryptography (PQC) project.

Learn more at www.infosecglobal.com.

Job Description:

We are seeking a Customer Success Manager in North America with expertise in cybersecurity to join our growing team! This role is responsible for ensuring clients maximize the value of ISG’s solutions while fostering long-term partnerships. The successful candidate will work closely with customers to understand their unique needs, provide expert guidance on ISG’s products and services, and drive engagement, adoption and retention. Your ability to effectively communicate, deliver compelling presentations and translate complex security concepts into actionable insights will be key to customer satisfaction and revenue growth.

Job Responsibilities (What You’ll Do)

• Develop and maintain strong customer relationships, serving as a trusted advisor to help maximize the value of ISG’s products and services.
• Guide clients in defining an implementation strategy that aligns with their ecosystem and architecture.
• Project manage onboarding, training and adoption, ensuring clients effectively utilize ISG solutions.
• Work closely with ISG’s engineering team to implement tailored solutions and address customer-specific requirements.
• Help clients leverage data from ISG products to enhance security insights and decision-making.
• Define and align a customer success roadmap to ensure long-term engagement, retention and growth.
• Proactively monitor customer health and engagement metrics, addressing risks and identifying upsell and expansion opportunities.
• Conduct regular check-ins and business reviews to support alignment and drive account renewals.
• Act as the voice of the customer by sharing insights and feedback with internal teams to influence product development and service improvements.
• Maintain detailed records in the CRM, ensuring smooth communication and collaboration across teams.

Minimum Qualifications (Who You Are)

• 3-5 years of experience managing complex enterprise accounts, preferably in Security or SaaS-based organizations.
• Proven expertise in negotiating renewals and managing commercial agreements.
• Prior experience in security, technology, or a relevant consultancy role is highly desirable.
• Strong problem-solving and critical-thinking skills, with the ability to adapt and be positive in a fast-paced, scaling environment.
• Analytical skills to interpret customer data and assess customer health metrics.
• Proven ability to collaborate across functions, resolving issues and driving an enhanced customer experience.
• Strong project management capabilities with experience in onboarding customers.
• Bachelor’s degree in business, technology or a related field.
• Willingness to travel up to 10%

If you’re passionate about building strong relationships, driving adoption and supporting customers in the cybersecurity space, we’d encourage you to apply!

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